Resources Online Training How to Communicate with Customers Name* First Last Email* 1. What are the two channels of communication strategy?* Direct and Indirect Passive and Active Television and Radio Online and In Person 2. Acquiring new customers is:* Easy to do Required by law The cheapest communication goal The most expensive communication goal 3. The 3 goals of communication for an entrepreneur are:* Gather, Keep, and Build Explain, Teach, and Educate Acquiring, Retaining, and Growing Display, Demonstrate, and Sale 4. _________ are people with a lot of followers on different social media sites who get paid to try out a product or promote a branCelebrities* Youtubers Influencers Celebrities Divas 5. Online customer reviews of your product is an example of an Indirect Channel.* True False 6. What are examples of physical messages?* Billboards Experts in the store Ad in the mail All of the above 7. _________ are communication pathways a business already owns or controls.* Indirect Channels Physical Messages Digital Messages Direct Channels 8. A website, email, or social media posts is an example of:* Technological Messaging Electronic Communication Physical Messages Digital Messages 9. What is an example of the 4 solid starting points?* Get the word out Delight the customer with originality Use familiar language All of the above 10. Red Bull sponsoring the world's highest skydive is an example of an Indirect Channel.* True False This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.