Customer Engagement Tips - Choctaw Nation Small Business Development

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1. Measuring customer engagement doesn’t differ depending on the channel used.*

True
False

2. Customer engagement is the act of communicating with your customers across multiple marketing channels.*

False
True

3. Customer engagement creates stronger connections and loyalty with your customers.*

True
False

4. Customer engagement provides more chances to upsell and cross-sell.*

True
False

5. Google Analytics is a free website by Google that allows you to measure your website activity.*

True
False

6. By providing value through multiple channels, you give customers more opportunity to know who you are and how you can help them.*

False
True

7. It is not important to track results and make improvements.*

False
True

8. Customer engagement is the newest buzzword in marketing.*

True
False

9. Customer engagement is the first and last impression the customer has on your business which makes it extremely important to businesses who want to build a brand of customers who know them and are loyal to them.*

False
True

10. Customer engagement can happen in many places such as email, text messages, social media, website, ads, review sites, and in person.*

False
True