Resources Online Training Customer Engagement Tips Name* First Last Email* 1. Measuring customer engagement doesn’t differ depending on the channel used.* True False 2. Customer engagement is the act of communicating with your customers across multiple marketing channels.* True False 3. Customer engagement creates stronger connections and loyalty with your customers.* True False 4. Customer engagement provides more chances to upsell and cross-sell.* True False 5. Google Analytics is a free website by Google that allows you to measure your website activity.* True False 6. By providing value through multiple channels, you give customers more opportunity to know who you are and how you can help them.* True False 7. It is not important to track results and make improvements.* False True 8. Customer engagement is the newest buzzword in marketing.* False True 9. Customer engagement is the first and last impression the customer has on your business which makes it extremely important to businesses who want to build a brand of customers who know them and are loyal to them.* True False 10. Customer engagement can happen in many places such as email, text messages, social media, website, ads, review sites, and in person.* True False This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.