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Customer Engagement Tips
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1. Measuring customer engagement doesn’t differ depending on the channel used.
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False
True
2. Customer engagement is the act of communicating with your customers across multiple marketing channels.
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True
False
3. Customer engagement creates stronger connections and loyalty with your customers.
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False
True
4. Customer engagement provides more chances to upsell and cross-sell.
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False
True
5. Google Analytics is a free website by Google that allows you to measure your website activity.
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True
False
6. By providing value through multiple channels, you give customers more opportunity to know who you are and how you can help them.
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True
False
7. It is not important to track results and make improvements.
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False
True
8. Customer engagement is the newest buzzword in marketing.
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True
False
9. Customer engagement is the first and last impression the customer has on your business which makes it extremely important to businesses who want to build a brand of customers who know them and are loyal to them.
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True
False
10. Customer engagement can happen in many places such as email, text messages, social media, website, ads, review sites, and in person.
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True
False