How to Build Customer Relationships - Choctaw Nation Small Business Development

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1. What is an example of switching costs?*

2. The easiest type of relationship to build is:*

3. In the last example, what type of relationship did Ashlyn decide to focus more on?*

4. _________ is one where the customer can communicate with a real person to get help during or after the sales process.*

5. The most involved type of customer relationship is the Long Term Relationship.*

6. What company is an example of a Co-Creation Relationship?*

7. Automated services can provide a more _____ relationship.*

8. An example of a Transactional Relationship is:*

9. In the last example, How did Ashlyn build community?*

10. In the example, Salesforce and The Running Company had completely different types of customer relationship.*