Resources Online Training How to Build Customer Relationships Name* First Last Email* 1. What is an example of switching costs?* Credit Card Companies Self-Pump Gas Station Live Chats Gym Memberships 2. The easiest type of relationship to build is:* Personal Assistance Relationship Self-Service Relationship Transactional Relationship No Relationship 3. In the last example, what type of relationship did Ashlyn decide to focus more on?* Self-Service Relationship Personal Assistance Relationship Loyalty Program Transactional Relationship 4. _________ is one where the customer can communicate with a real person to get help during or after the sales process.* Personal Assistance Relationship Self-Service Relationship Co-Creation Relationship Long Term Relationship 5. The most involved type of customer relationship is the Long Term Relationship.* True False 6. What company is an example of a Co-Creation Relationship?* Patagonia Nike Sales Force Youtube 7. Automated services can provide a more _____ relationship.* Personal Dedicated Co-Creation Simple 8. An example of a Transactional Relationship is:* Credit Card Machine Gym Membership Self-Pump Gas Station Live Chat 9. In the last example, How did Ashlyn build community?* DIY clinics on basic bike maintenance Free Evening Rides Helmet Stickers All of the above 10. In the example, Salesforce and The Running Company had completely different types of customer relationship.* True False This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.