Choctaw Nation
Small Business Development
Choctaw Nation
Small Business Development
Register
Resources
Leasing
Property Leasing
Idabel Coworking Center
About
Contact
Resources
Online Training
How to Build Customer Relationships
Name
*
First
Last
Email
*
1. What is an example of switching costs?
*
Live Chats
Credit Card Companies
Self-Pump Gas Station
Gym Memberships
2. The easiest type of relationship to build is:
*
Self-Service Relationship
Transactional Relationship
Personal Assistance Relationship
No Relationship
3. In the last example, what type of relationship did Ashlyn decide to focus more on?
*
Personal Assistance Relationship
Transactional Relationship
Self-Service Relationship
Loyalty Program
4. _________ is one where the customer can communicate with a real person to get help during or after the sales process.
*
Long Term Relationship
Co-Creation Relationship
Personal Assistance Relationship
Self-Service Relationship
5. The most involved type of customer relationship is the Long Term Relationship.
*
False
True
6. What company is an example of a Co-Creation Relationship?
*
Nike
Sales Force
Youtube
Patagonia
7. Automated services can provide a more _____ relationship.
*
Co-Creation
Simple
Personal
Dedicated
8. An example of a Transactional Relationship is:
*
Gym Membership
Self-Pump Gas Station
Live Chat
Credit Card Machine
9. In the last example, How did Ashlyn build community?
*
DIY clinics on basic bike maintenance
Free Evening Rides
Helmet Stickers
All of the above
10. In the example, Salesforce and The Running Company had completely different types of customer relationship.
*
False
True